Our Board and Committee Members
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Sarah Simpson
MBE, ICM Director

Sarah Simpson brings a wealth of experience in personal safety and workplace violence to the ICM Board, which she joined as a Founder Member and Director in 1998, at that time she was Training Director of the Suzy Lamplugh Trust.


In 2002 she became a member of the HSE Partnership on Work-related Violence and is currently the Independent Chair of the forum, involving government departments and trades unions.

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Trevel Henry
ICM Director, Security

Trevel  shares a vision of continually setting standards towards the prevention and management of work-related violence, aggression and challenging behaviour. 

As an expert witness, Trevel has provided evidence at court/inquests for cases within Health, Care, Police, Prison, Security, Education and general work settings industries.  


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Bernard Allen
ICM Director

Bernard works as an expert witness in cases involving the prevention and management of risk, restraint and restriction. His background is in psychology and his primary interest is the psychology of positive behaviour.

He has worked with young people who exhibit challenging and sometimes

He has lectured in schools, colleges and universities, providing training across the UK, Europe, Canada, Jamaica, Hong Kong, Australia and New Zealand, and worked as a technical advisor with film production companies.

Phil Hardy
ICM Chair

Phil has over twenty-five years experience of preventing and managing angry, aggressive and violent behaviour. 

A professional career in working with potentially violent service users began with HM Prison Service , as an Officer at Wormwood Scrubs and later as a Physical Education Instructor at Dover Young Offenders Institute.

Phil holds training certificates from both the Home Office and the Secure Hospitals in managing challenging behaviour and physical interventions training, .

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Andy Baker
ICM Treasurer

Andy has been teaching in the subjects of conflict management and managing behaviour that challenges and physical intervention for over 13 years. He has also been training in martial arts for over 30 years.

Andy Is passionate about education and is driven to improve care standards through training. He believes that training can play a huge role in improving staff practice, raising awareness and improving workplace culture for good care standards.

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Andy Manwaring
ICM Director

Andy has run his own Training Company since 1999 and has worked with the Northern Ireland Police Defence Tactics Trainers and Close Protection Trainers in improving their techniques as well as 

Morecambe Bay NHS and Lancashire County Council (Learning Disability Training team) for Physical Intervention.


He holds an 8th Dan in Ju-Jitsu and has trained with top instructors from the UK, Brazil, USA, Russia and Japan, currently teaching at clubs/courses around the UK and as far away as the USA, Italy, Spain, Portugal & Russia.

Setting Standards In The Prevention and Management Of Aggressive Behaviour and Conflict In The Workplace 


The ICM was set up with the support of the Health and Safety Executive in 2000, the year of the ICM’s incorporation.  The ICM has a remit to set and monitor standards in managing work related challenging aggressive and violent behaviour, to educate trainers and provide them with high standards to operate to, and to educate training commissioners and purchasers about the need to buy in to training that operates to the ICM standards (and other relevant sector standards where relevant) and is provided according to risk assessment and training need.


The ICM is a not for profit, independent organisation set up through those passionate about reducing the need for restrictive interventions and supporting a no tolerance of conflict within the work place, whilst incorporating development strategies and standards to help reduce, and where possible eliminate, the risk associated with incidents of challenging, aggressive and violent behaviours. The ICM works across all working industry sectors and at all levels to achieve its aims and provides voluntary accreditation training schemes national recognised within:


  • Health and Social Care (both private and public) sectors 

  • Education (both private and public) sectors 

  • Security Industry

  • Transport and Haulage (Soon to be confirmed)

  • Conflict Resolution within Retail and Bookmakers

The ICM schemes are national recognised by independent and public bodies who support our aims and objectives national and further in reducing and monitoring work related challenging aggressive and violent behaviours. On top of these voluntary accreditation's the ICM can support those looking for training programs for both staff and those that use its services.  

Due to our continued national work on positively managing challenging behaviour within the work place. The ICM was recognised by the Department of Health in 2013 for its national voluntary accreditation scheme it offers. Today the ICM has contributed and  supported many national papers that have been published or under consultation in ways of supporting both staff and those that use services in the Health and Social Care + Education sector.

Our Mission Statement

Setting Standards In The Prevention and Management Of Agressional Behaviour and Conflict In The Work Place


A society and work place where everyone can enjoy the same rights and responsibilities

Our Values

Are based on the foundation for the relationships we build with our members, our committees, both local and national public and independent partners

Championing Rights

Human rights is at the core of everything we strive to achieve. We enable, support and empower our members to provide ethnically and professional core training that supports our vision and values.

Centred Approach

We represent our members interests at a national and governmental level, and lobby on behalf of everyone who has an interest in preventing work-related challenging, aggressive and violent behaviours.

The ICM is a forum for exchange of ideas and opinions and is very much member led.  We actively encourage all our members to take part in national developments and attend UK wide committees.

Evidence, Expertise and Experience,

Our approach is underpinned by a rigorous evidence base and expertise. We use our long-standing experience to translate policy into practice.

Key Speaker

Want To Become A ICM Committee Member?

Access All Our Resource Info Online Through The ICM Portal:


Inspections/Panel Info
Helpful Documents 

Book ICM Events On Line Through Our E-Calendar:

  • Physical Skills Tutor Panel

  • Continuous Professional Development

  • Members Forum

  • QAC Panels

  • Physical Skills Review

National Voluntary Quality Accreditation Schemes