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Setting Standards In The Prevention and Management Of Aggressive Behaviour and Conflict In The Workplace 


The ICM was established in 1998 and incorporated as an Institute in 2000 with the support of the Health & Safety Executive to set standards for the prevention and management of work related violence across all sectors. The ICM was a key stakeholder in the development of the National Occupational Standards (NOS)-The Prevention & Management of Violence in the Workplace.


These Standards are available here:


Training Standards. The ICM itself does not deliver training, it does however support its members in the delivery of quality training by providing Standards for Training in the Prevention and Management of Conflict and Hazardous Behaviour.


ICM-Quality Award Centres (ICM-QAC). Trainers and training organisations can apply to become an ICM-QAC which will give them access to ICM developed training materials and courses. These materials and courses are developed by ICM-Sector Development Groups to provide sector specific learning materials. All ICM Members can contribute to this development process.

Physical Skills Tutors Award. L324 Physical Skills Tutor Award (PSTA)


The ICM-PSTA has been developed to ensure that those delivering train the trainer courses in physical skills are of the highest possible levels of ability and expertise. To achieve this coveted Award the applicant must not only provide additional evidence of their experience and background, but must also attend an ICM-Physical Skills Tutors Panel to be assessed against additional professional criteria by their peers.

Our Board and Committee Members
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Phil Hardy
ICM Chair

Phil has over twenty-five years experience of preventing and managing angry, aggressive and violent behaviour. 

A professional career in working with potentially violent service users began with HM Prison Service , as an Officer at Wormwood Scrubs and later as a Physical Education Instructor at Dover Young Offenders Institute.

Phil holds training certificates from both the Home Office and the Secure Hospitals in managing challenging behaviour and physical interventions training, .

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Trevel Henry
ICM Director, Security

Trevel  shares a vision of continually setting standards towards the prevention and management of work-related violence, aggression and challenging behaviour. 

As an expert witness, Trevel has provided evidence at court/inquests for cases within Health, Care, Police, Prison, Security, Education and general work settings industries.  


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Andy Baker
ICM Treasurer

Andy has been teaching in the subjects of conflict management and managing behaviour that challenges and physical intervention for over 13 years. He has also been training in martial arts for over 30 years.

Andy Is passionate about education and is driven to improve care standards through training. He believes that training can play a huge role in improving staff practice, raising awareness and improving workplace culture for good care standards.

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Bernard Allen
ICM Director

Bernard works as an expert witness in cases involving the prevention and management of risk, restraint and restriction. His background is in psychology and his primary interest is the psychology of positive behaviour.

He has worked with young people who exhibit challenging and sometimes

He has lectured in schools, colleges and universities, providing training across the UK, Europe, Canada, Jamaica, Hong Kong, Australia and New Zealand, and worked as a technical advisor with film production companies.

Andy Manwaring
ICM Director

Andy has run his own Training Company since 1999 and has worked with the Northern Ireland Police Defence Tactics Trainers and Close Protection Trainers in improving their techniques as well as 

Morecambe Bay NHS and Lancashire County Council (Learning Disability Training team) for Physical Intervention.


He holds an 8th Dan in Ju-Jitsu and has trained with top instructors from the UK, Brazil, USA, Russia and Japan, currently teaching at clubs/courses around the UK and as far away as the USA, Italy, Spain, Portugal & Russia.

Key Speaker

Want To Become A ICM Committee Member?

Access All Our Resource Info Online Through The ICM Portal:


Inspections/Panel Info
Helpful Documents 

Book ICM Events On Line Through Our E-Calendar:

  • Physical Skills Tutor Panel

  • Continuous Professional Development

  • Members Forum

  • QAC Panels

  • Physical Skills Review

National Voluntary Quality Accreditation Schemes
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