Martin House, Barley Rise,

Strensall, York

YO32 5AA

News and Views
  • Wix Facebook page
  • Wix Twitter page
  • Wix Google+ page

0330 113 5182

© 2019 Institute Of Conflict Management 

Our Board and Committee Members
Sarah Simpson, (MBE, ICM Director)

Sarah Simpson brings a wealth of experience in personal safety and workplace violence to the ICM Board which she joined as a Founder Member and Director in 1998. At the time she was Training Director of the Suzy Lamplugh Trust. In 2002, she became a member of the HSE Partnership on Work-related Violence and is currently the Independent Chair of that forum involving government departments and trades unions which meets three times a year.

Read  More…….

Keith Hayns, (ICM Director, Professional Practitioner HSC Deputy Chair) 

Keith has over 25 years experience working in Health and Social Care Sectors, Including Secure and Forensic services, Patient Intensive Care Units, Learning Disabilities, Younger People and Dementia Care Services. Having worked and ran Health and Social Care services, Keith has extensive experience and knowledge both in clinical and operational procedures, with a keen interest in focusing on challenging behaviour strategies and delivering educational courses to both staff and service users including those that care for individuals with disorders, Keith was one of the first to pioneer patient centred care within secure and forensic setting in 2015.  

Read  More…….

Stephen Farmer, (ICM Director, Treasury, HSC) 

Having worked within health and social care services for the past 22 years and delivered training throughout the country to public, private and third sector organisations.
Steve has extensive experience of developing services for vulnerable groups within community settings , from 1995 worked in partnership with Cardiff Community Healthcare Intensive Support Services developing & delivering ‘Positive Behavioural Management’ training which was developed to provide alternative methods of training in a variety of service settings, (Preventing & Responding to Aggressive Behaviour) National Training Award winners 1997. 

Read  More…….

Phil Hardy, (ICM Chair)
Philip Neil Hardy has over twenty-five years experience of preventing and managing angry, aggressive and violent behaviour. 
A professional career in working with potentially violent service user began with HM Prison Service as an Officer at Wormwood Scrubs and later as a Physical Education Instructor at Dover Young Offenders Institute.
With training certificates from both the Home Office and the Secure Hospitals in managing challenging behaviour and physical interventions training, .
Read  More…….
Trevel Henry, (ICM Director, Security)

Trevel  shares a vision of continually setting standards towards the prevention and management of work-related violence, aggression and challenging behaviour. 

As an expert witness Trevel has provided evidence at court/inquests for cases within Health, Care, Police, Prison, Security, Education and general work settings industries.  Read  More…….

Bob Beal, (ICM Director, HSC Chair)

I have extensive experience within the specialist area of personal safety, preventing and managing angry, aggressive and violent behaviour. 
My professional career started thirty seven years ago within the NHS where I qualified as a Mental Health Nurse. In addition I have undertaken numerous courses and qualifications including a specialist post- registration Certificate in Community Nursing. Within my professional sphere I gained experience in a wide range of specialism’s including, forensic, acute, rehabilitation and final as a Manager of a Community Service whilst still maintaining clinical practice as a Community Psychiatric Nurse within the health/social care arena. 

Read  More…….

Setting Standards In The Prevention and Management Of Agressional Behaviour and Conflict In The Work Place 

 

The ICM was set up with the support of the Health and Safety Executive in 2000, the year of the ICM’s incorporation.  The ICM has a remit to set and monitor standards in managing work related challenging aggressive and violent behaviour, to educate trainers and provide them with high standards to operate to, and to educate training commissioners and purchasers about the need to buy in to training that operates to the ICM standards (and other relevant sector standards where relevant) and is provided according to risk assessment and training need.

 

The ICM is a not for profit, independent organisation set up through those passionate about reducing the need for restrictive interventions and supporting a no tolerance of conflict within the work place, whilst incorporating development strategies and standards to help reduce, and where possible eliminate, the risk associated with incidents of challenging, aggressive and violent behaviours. The ICM works across all working industry sectors and at all levels to achieve its aims and provides voluntary accreditation training schemes national recognised within:

 

  • Health and Social Care (both private and public) sectors 

  • Education (both private and public) sectors 

  • Security Industry

  • Transport and Haulage (Soon to be confirmed)

  • Conflict Resolution within Retail and Bookmakers

The ICM schemes are national recognised by independent and public bodies who support our aims and objectives national and further in reducing and monitoring work related challenging aggressive and violent behaviours. On top of these voluntary accreditation's the ICM can support those looking for training programs for both staff and those that use its services.  

Due to our continued national work on positively managing challenging behaviour within the work place. The ICM was recognised by the Department of Health in 2013 for its national voluntary accreditation scheme it offers. Today the ICM has contributed and  supported many national papers that have been published or under consultation in ways of supporting both staff and those that use services in the Health and Social Care + Education sector.

Our Mission Statement

Setting Standards In The Prevention and Management Of Agressional Behaviour and Conflict In The Work Place

Vision

A society and work place where everyone can enjoy the same rights and responsibilities

Our Values

Are based on the foundation for the relationships we build with our members, our committees, both local and national public and independent partners

Championing Rights

Human rights is at the core of everything we strive to achieve. We enable, support and empower our members to provide ethnically and professional core training that supports our vision and values.

Centred Approach

We represent our members interests at a national and governmental level, and lobby on behalf of everyone who has an interest in preventing work-related challenging, aggressive and violent behaviours.

The ICM is a forum for exchange of ideas and opinions and is very much member led.  We actively encourage all our members to take part in national developments and attend UK wide committees.

Evidence, Expertise and Experience,

Our approach is underpinned by a rigorous evidence base and expertise. We use our long-standing experience to translate policy into practice.

Want To Become A ICM Committee Member 

Access All Our Resource Info Online Through The ICM Portal:

 

Applications
Renewals
Inspections/Panel Info
Helpful Documents 
National Voluntary Quality Accreditation Schemes

Book ICM Events On Line Through Our E-Calendar:

  • Physical Skills Tutor Panel

  • Continuous Professional Development

  • Members Forum

  • QAC Panels

  • Physical Skills Review